Last Updated: June 12, 2023
At 1 of a Kind Scrubs, we want you to love your purchase. If for any reason you’re not fully satisfied, we are happy to assist with returns and exchanges under the following guidelines:
Exchange Policy
If you’ve received an item that doesn’t quite fit, we are happy to offer exchanges within 30 days of the delivery date, subject to product availability (excludes items with discounts of 40% or more). Simply reach out to info@1ofakindscrubs.com to begin the exchange process. We offer free shipping for the new item, but customers are responsible for the return shipping. Please note, exchanges must be made within 30 days. After this period, any unclaimed exchange items will be restocked.
Return Policy
We accept returns for regular-priced items within 14 days of delivery, offering a full refund to your original payment method. Returns for sale or discounted items are eligible for exchange or store credit only (including items purchased with welcome discounts or promotional codes). Items marked 40% off or more are final sale and cannot be returned or exchanged.
After 30 days, we no longer accept returns. Items must be unworn, unwashed, and undamaged, with original tags attached. Shipping costs are non-refundable, and customers are responsible for return shipping fees. To return an item, please email infot@1ofakindscrubs.com for detailed instructions.
Discounted Merchandise
Discounted items, promotional products, or orders involving a discount code can be returned for store credit via e-gift card within 30 days of delivery. No full refunds will be issued for these items. Items discounted by 40% or more are final sale and are not eligible for return, exchange, or store credit. Please note that shipping costs are non-refundable and return shipping is at the customer’s expense.
E-Gift Card Purchases
E-gift cards are non-refundable. Any purchases made with an e-gift card will be refunded back onto an e-gift card. We reserve the right to refuse returns or exchanges for any items that do not meet the conditions outlined in this policy.
Contact Us
If you need assistance with a return or exchange, or have any questions, please contact us at info@1ofakindscrubs.com. We are here to help!
